Key Policies & Administrative Expectations
Welcome to Kev’s Gym! We’re excited to have you on our team.
Please review the policies below carefully. These guidelines are designed to help us provide reliable, professional service to our clients while ensuring a positive experience for everyone. This guide serves as a quick reference and highlights the key policies and expectations for all instructors.
📅 Scheduling & Attendance
- You are never required to accept a class assignment.
- Once you accept a recurring class, we ask that you commit to teaching it for approximately 12 months, whenever possible.
- If you need to stop teaching a recurring class, please provide at least 14 days’ notice.
⏰ Cancellations
Please help us provide consistent service to our clients.
If you need to cancel an appointment:
✅ Notify Kev’s Gym at least 72 hours before the appointment by submitting a cancellation request.
❌ Do not notify the client directly unless instructed by Kev’s Gym.
Administrative Fees
Repeated cancellations or no-shows may result in fewer class assignments or termination.
🌴 Time Off
- Submit time off requests at least 14 days in advance whenever possible.
- Time off requests must be submitted through the Time Off Request form.
- Submitting a request does not automatically approve the time off.
- You remain responsible for your appointments until approval is confirmed.
📋 Annual Allowance & Administrative Fees
To help ensure consistent service for our clients, the following policy applies to all cancellations and time off requests (regardless of reason) combined during each calendar year:
- ✅ First 15 canceled appointments or approved time off appointments: No Annual Scheduling Fee
- 💲 Beginning with appointment #16: $25 Annual Scheduling Fee per appointment
💰 Payroll & Administrative Fees
Please help us keep payroll running smoothly.
Invoices are submitted monthly to: payroll@kevsgym.com
👕 Professional Expectations
Please remember:
- Dress professionally.
- Be punctual.
- Be courteous to residents and staff.
- Never physically assist or manually adjust participants.
- Use verbal instruction and demonstrations only.
- Follow all client facility rules.
- Report accidents, injuries, or safety concerns immediately.
Professionalism is one of the biggest reasons clients continue working with Kev’s Gym.
🤝 Client Relationships
Our clients are the foundation of our business.
Please do not:
- Accept direct payment from clients.
- Offer private training to Kev’s Gym clients or residents.
- Solicit Kev’s Gym clients for your own business.
If a client asks about additional services, simply refer them back to Kev’s Gym.
📱 Communication
Please:
- Respond to Kev’s Gym messages promptly.
- Keep your contact information up to date.
- Mark your appointments Complete in Jobber after each class.
- Let us know immediately if an issue affects your schedule.
❤️ Our Goal
Our goal is to provide dependable, professional service to every client. By communicating early, being reliable, and creating a positive experience for every class, you’ll build strong client relationships and receive more teaching opportunities.
Thank you for being part of the Kev’s Gym team!
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